Account Manager
Own a portfolio of merchants, from their first transaction to scale
About This Role
Account managers are the people our merchants talk to. You take a merchant from an approved application to live payments, then help them grow: better approval rates, the right setup, problems solved before they cost a sale.
You work with risk, compliance and support every day. A merchant with a question should get one clear answer from you, not three partial ones.
Key Responsibilities
- Onboard new merchants: documents, integration, first live transactions
- Be the day-to-day contact for your accounts, by chat, email and calls
- Follow each account's numbers (volume, approval rate, chargebacks) and act on them
- Coordinate with risk and compliance when an account needs a review or a document
- Spot what merchants keep asking for and bring it to the product team
Required Qualifications
- • 2+ years in account management, customer success or merchant support
- • Fluent written and spoken English
- • Organised: many accounts, many threads, nothing dropped
- • At ease with numbers and dashboards
- • Calm and direct when a merchant is under pressure
Nice to Have
- • Experience in payments, ecommerce or a payment service provider
- • Knowledge of chargebacks, reserves and KYC
- • A second language
Apply
Send your resume and tell us about an account you turned around.
The Setup
Where
Remote. The team works in English, mostly in writing.
Base Salary
$55,000 - $80,000 per year (USD)
About Tagada
Tagada is the ecommerce OS for checkout, payments, subscriptions and messaging, with its own payment processor, TagadaPay. One platform where merchants used to stitch five.